FAQ
Ordering Information for flat pieces, caps/hats, and embroidery and screen printing details.
Production time is 10-12 business days from proof approval. Proofs are sent within 24 hours.
Production time is 10-12 business days after we receive your proof approval. Production can sometimes take 15 business days only during peak holiday seasons.
Embroidery minimums are 12 flat pieces OR 12 caps/hats.
Screen Printing minimums are 12 identical flat pieces or 24 identical caps/hats,
FLAT pieces are polos, jackets, sweaters, hoodies and dress shirts. These are considered flat pieces. Mix and match any products, colors and styles from our site to meet the 12 piece minimum.
- For example, you can order a few polos, a couple of dress shirts, a jacket and a hoodie to get to 12 pieces. Consider ordering a beanie if you need one as these are embroidered on the same equipment. All items in the order will be embroidered with the same color and size logo. Include instructions for placement when uploading the logo.
- Please enter the name of your logo or DST file when it is uploaded. We will digitize the logo for free if you do not have a DST (embroidery file), and we will send a proof before production begins.
The Cap and Hat minimum is 12. Mix and match to get a variety of styles to equal 12 or more..
- Order any style or color of caps and hats on our site to get to the 12-piece minimum for embroidery.
- Order 24 of the same cap/hat if screen printing is requested.
- Please enter the name of your logo or DST file when it is uploaded. We will digitize the logo for free if you do not have a DST (embroidery file), and we will send a proof before production begins.
Large quantity? If you need 72 or more of any item, please email for a deeper discount.
Please email info@tennesseepromos.com for a quick quote if you need more than than 72 flat pieces or hats so we can give you the deepest discount possible. Big orders deserve big discounts!
Screen printing is also available at the prices shown for 1 color which includes an underbase color for dark garments.
Please order a minimum of 12 items with the same product number or 24 caps/hats if your logo requires screen printing. The prices shown include one ink color and one underbase ink for printing on light and dark garments. If your logo consists of two or more colors, please email us at info@tennesseepromos.com for a quick quote.
Patches, Glow in the Dark Inks, Metallic Inks, please email info@tennesseepromos.com for a quote.
Contact us for patches, Pantone inks, glow-in-the-dark inks, bags/aprons/towels, shorts and pants, and any other items not listed here. We decorate almost any item. Email info@tennesseepromos.com for a quick quote.
Payment Information
Current Customers - THANK YOU FOR YOUR BUSINESS
For active customers with terms, click the Check Payment button at checkout and mail a check as usual. You don’t need to upload the logo if your company already has an account with us.
WELCOME NEW CUSTOMERS! Please do not hesitate to call or email if you have questions or concerns about the ordering process or apparel questions. That's what we live for.
Upload your logo or DST file. If you do not have a DST (embroidery file), we will gladly digitize your logo at no charge and send a proof for your review before production begins. We will email a copy of your new DST if requested, after the order has been processed.
Order Returns
If there is a problem with your order, please call us at 615-601-0524 or email info@tennesseepromos.com.
Decorated apparel is not returnable. But things do happen. If the garments are defective or if we have made an error that differs from what you ordered, we will rectify our mistake!